Admin | Manage seats in organization plan

In organization plan, admins can set, adjust, and manage member seat types, including handling upgrade requests and grace period members. This ensures flexible seat allocation and helps maintain efficient access control across the organization.

Seat management

Change seat type for members

1. 1.Open the organization in the Motiff workspace.
2. 2.Click Admin in the sidebar.
3. 3.Select Members to enter the member list.
4. 4.Click the next to the current seat of a member to change their seat type.

Set seat type when inviting

Organization plan admins can set the seat type when inviting new members:

1. 1.Open the organization in the Motiff workspace.
2. 2.Click Admin in the sidebar.
3. 3.Select Members to enter the member list.
4. 4.Click the ＋ Invite users in the upper right corner.
5. 5.Click the next to the default seat of a member to set their seat type.

Manage seat upgrade requests

Members with viewer sea or developer seat can trigger sending seat upgrade requests to the organization admins through certain actions (e.g.: creating a new file, editing, etc.) in Motiff. When a member sends a seat upgrade request, Motiff will send an email and a notification to the relevant admins. The applicant will receive a notification of the approval result.

Via workplace

1. 1.Open the organization in the Motiff workspace.
2. 2.Click Admin in the sidebar.
3. 3.Click Overview to enter the overview list, click the Decline or Approve button corresponding to a member to make a rejection or approval.

Via email

1. 1.Open the seat upgrade request email.
2. 2.Click View all requests to view the request.
3. 3.Make a decision:
   • Choose Approve to enable the member to be upgraded to the applied seat.
   • Choose Decline to decline the request. The member will be downgraded to their original seat before making the request.

Via message center

1. 1.In the workspace, click the notification icon to view seat upgrade requests.
2. 2.Make a decision:
   • Choose Approve to enable the member to be upgraded to the applied seat.
   • Choose Decline to decline the request. The member will be downgraded to their original seat before making the request.

Manage new seats updates

Members with Viewer seats or Developer seats can trigger sending seat upgrade requests to the admin through certain actions (e.g.: creating a new file, editing, etc.).

In the organization plan, admins have two ways to manage the seat upgrade of new members:

• Require approval (default): New members need admin’s approval to upgrade seats, and they can initially use it for 14 days. If the admin does not approve, the member will automatically downgrade to their seat before application after 14 days.

• Allow self-upgrade: Allows new members to upgrade their seats by themselves, only sending an upgrade notification to the admin without needing approval. At this time, the admin needs to decide within a 7-day grace period whether to downgrade the member’s seat. If the admin does not perform a downgrade, the member will automatically upgrade to the applied seat after 7 days. For unreasonable upgrades, if the admin downgrades the member within 7 days, charges will not be applied.

Admins can follow these steps to set the ways to manage the seat upgrade:

1. 1.Open the organization in the Motiff workspace.
2. 2.Click Admin in the sidebar.
3. 3.Click Settings to enter the settings list.
4. 4.In the Seat management section, click Manage new seats and select a management method

Manage grace period member list

In the Organization plan, admins can follow these steps to downgrade unreasonable grace period members:

1. 1.Open the organization in the Motiff workspace.
2. 2.Click Admin in the sidebar.
3. 3.Click Overview to enter the overview list, click View now to see members with paid seats in trial.
4. 4.Downgrade the grace period members with unreasonable self-upgrades.